We don't think you'll want to return your Snug, but if you do, you'll have 14 days from the date that you receive it to return it.
Our philosophy is: Keep it simple, clear and easy. We are human too and we return stuff from time to time as well. Sometimes things happen...no worries.
A couple of things to keep in mind:
1) Your Snug must be returned in the condition in which you received it (if there are holes in it, or it's covered in your dog's hair, then keep it. It's yours)! If it's been damaged in shipping, please let us know and we'll file a claim with our shipper (you'll still have to return it).
2) We won't reimburse you for shipping. If you do decide to return your Snug, please be sure to get a tracking number and communicate with us. We'll do our very best to accommodate your request.